In the November 2006 issue of The Mushroom People, tucked away on page thirteen, was an advertisement on behalf of Limbraco and Dillon Design, announcing their new agreement on servicing and repairs.
Everyone in the industry in Ireland recognised that something unique had happened - but at the same time people may not have been fully aware of the new system that had been put in place.
The slogan "Just simply ring Tommy" says plenty - but doesn't give the whole picture of the new arrangements that operate between Dillon Design, Limbraco and their Irish customers.
Those who know Tommy personally know the drive and enthusiasm he brings to the job at hand. Tommy has been working with machinery for many's a long year now.
Tommy at work in his workshop
He set out originally working as an electrician in the Irish Cement heavy industry, for fifteen years. Then before branching out on his own, Tommy was working with J.F. McKenna at their base in Drogheda, Co. Louth. The company relocated back to the North, and at that time Tommy decided to set up his own company Dillon Design, situated in Coolfore Monasterboice in Louth.
The business took off pretty well and Tommy was steadfastly repairing and servicing machinery for customers throughout the mushroom industry, mostly at his own yard but also doing on-site visits from time to time, for emergency repairs.
With the new set-up in tandem with Limbraco, there's more work on the scene and the methodology for processing jobs of work on rufflers, winches and machine lifts, has needed to be refined slightly.
Tommy is hoping that customers will appreciate that working on plant is much easier when the machines are brought to Tommyâ€™s own workshop and left there for a one week period. Tommy then can work at the machine most efficiently.
Tommy in the innards of a machine
The description that he would give to his job of work is: to deliver back to the customer a machine that is in the best possible condition for a used machine; the customer will get back his machine the closest it can be to a new machine!
How can Tommy achieve this? He works at the machine, he doesnâ€™t just fix the part that the customer finds wanting. Tommy will work at every flaw on the machine, bringing it back to tip-top condition and delivering back to the customer a machine that will last and perform practically as new.
And with regular care and maintenance the customer can have a machine that continues to give value for money well into the future. Tommy's ethos is making the best out of what you have.
The savvy Dutch at Limbraco recognised the talent and have provided Tommy with all the support in terms of training and materials and technical specifications.
Tommy had on site extensive training with a Limbraco specialist since forming the agreement with the company. And, of course, his other customers will benefit from his increased knowledge and training too. Customers receive a printed service report of the job done - including work done, parts replaced and notes on the status of the machine.
So for all those out there wishing to avail of the top-notch services of specialised engineering provide by Dillon Design, don't hesitate to Just Simply Ring Tommy.
Do arrange for your machines, rufflers, winches and machine lifts to be with Tommy for the week if possible - and get back plant that will perform reliably and optimally. When a large company like Limbraco believes 100 per cent in their man - you can be sure that as a customer of Dillon Design, you get 100 per cent - the best that you can get.
And Tommy's top tip for machine good health - do not wait for your machine to break down - get it serviced as early as possible.